Summary
A fantastic opportunity has arisen to join the Team at Wingate Medical Practice. During your apprenticeship, you will gain experience in primary care and Customer Service/secretarial work. As a Medical Receptionist, you will usually be the first-person patients speak to when they come to the surgery.
Wage
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 37.5 hours per week (Hours to be agreed at interview).
37 hours 30 minutes a week
Start date
Monday 30 March 2026
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* To provide a high standard of patient service
* To have thorough knowledge of practice procedures and to work in accordance of written protocols
* Provide general assistance to the practice team to both clinical and non clinical
* Project a positive and friendly image to patients and other visitors, either in person or via the telephone
* Receive, assist and direct patients in accessing the appropriate service or healthcare they require
* Resolve queries/problems from patients, clinicians and associated staff
* Deal with external agencies such as other practices, secondary care and 3rd party organisations
* To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff
* Undertake all clerical, reception and administration duties applicable to the medical practice
Where you'll work
Front Street West
Wingate
TS25 5PZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST DURHAM COLLEGE
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
All training and learning will be work based (within the practice by a dedicated Trainer Coach)
Requirements
Essential qualifications
GCSE in:
* English (grade 9-2 (A*-E))
* Maths (grade 9-2 (A*-E))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements
Can you travel to this location on a daily basis and be on time? Do you meet the academic criteria for the role?