Overview
Outstanding and unique opportunity to join an exciting consultancy and commercial solutions business; a newly created role within a highly entrepreneurial business in response to growth and change. The business operates as a small, entrepreneurial organisation with a turnover approaching £10m and is expanding rapidly. It has blue-chip clients and offers a range of blended commercial solutions. The software solutions arm includes SaaS and Managed Commercial Services, experiencing high growth and expected to become a substantial part of the group.
The proprietary product is a modular SaaS platform that helps utility businesses, Tier 1 companies and contractors manage contracts, streamline operations, and make decisions with confidence. Hosted in secure Microsoft Azure UK data centres and accredited to ISO27001 and Cyber Essentials, it is a trusted system-of-record for some of the UK’s largest infrastructure players. The business is financially robust with no debt and a scalable, profitable model. Shareholders/directors bring extensive industry experience in building, growing and selling businesses in this space.
Due to growth and the trajectory of the software solutions products, there is a need to recruit a motivated and experienced Infrastructure Manager. This is a leadership role with strategic and hands-on responsibility across the SaaS and Managed Services platforms.
Key Responsibilities
Software Delivery & System Adoption
* Maintain the delivery roadmap for the proprietary work and asset management platform, and manage resources across implementation, strategic development and bug fixes.
* Maintain clear documentation and process maps of system architecture for future scalability.
* Perform code reviews with the development team to ensure software is delivered in line with the company’s objectives and standards.
Team & Performance Management
Assist with the management and development of the IT team in line with HR policy and best practices.
Stakeholder & Client Engagement
* Build strong, enduring relationships with clients and key stakeholders to help secure current and future project pipelines.
* Provide technical insight in client meetings, tenders and commercial opportunities, removing infrastructure-based barriers to growth.
Risk Management & Business Continuity
* Ensure systems can be promptly and effectively restored in the event of a security breach or infiltration.
Governance, Compliance & Data Security
* Work with the Operations Director to maintain and update all cybersecurity accreditations including ISO27001, Cyber Essentials and Cyber Essentials Plus.
Planning and Organising
* Plan activities and projects well in advance and take account of changing circumstances.
* Set clearly defined objectives.
* Monitor performance against deadlines and milestones.
Entrepreneurial & Commercial Thinking
* Keep up to date with competitor information and market trends.
* Identify business opportunities for the organisation.
* Demonstrate financial awareness and think in terms of profit, loss and added value.
Deciding and Initiating Action
* Take responsibility for actions, projects and people.
* Take initiative, act with confidence and work under own direction.
* Make prompt, clear decisions which may involve tough choices or considered risks.
Applying expertise and technology
* Apply specialist and detailed technical expertise.
* Keep up to date with technology and identify trends that may present opportunities.
* Develop job knowledge and expertise through continual professional development.
Candidate profile and chemistry fit is equally critical for this pivotal role. Working within a fast-paced, entrepreneurial environment, attitude is as important as aptitude. The Infrastructure Manager will set the tone, energy and culture for the software business and orchestrate its success. A strong attitude supported by demonstrable experience is essential.
Suitable candidates will be high-achieving, experienced software/infrastructure leaders with a track record of personal success and success in leading technical teams. They should have a strong ethos of objective delivery, workflow planning, project management, customer engagement and a culture of success. Ideally from the utility-related sector or another regulated sector, but with the ability to excel in such an environment.
Skills and requirements
* Strong background in software delivery lifecycle management (Agile, DevOps etc.).
* Demonstrable experience managing technical teams and delivering complex digital solutions at scale.
* Excellent client and stakeholder management skills, including commercial awareness and bid/tender support.
* Strong data literacy: able to interpret and present KPIs and system metrics to support business decisions.
Experience
* Technical understanding of system architecture, with a strong grasp of how systems are structured, maintained and scaled.
* Experience managing client relationships, gathering feedback and translating needs into technical solutions.
* Degree/Diploma/Other in IT, Computer Science, Engineering, Business or related field.
* Experience embedding SaaS platforms within Infrastructure or construction services sector.
* Certification in Information Security (e.g. CISSP, CISM).
* Certification in Project Management (e.g. Prince2, PMP) or Agile methodologies.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology, Project Management, and Management
* Industries: Utilities, Utilities Administration, and Software Development
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