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The organisation is a well-established entity in the Science industry. With a national presence, it operates on a large scale, providing innovative solutions and products to various clients and industries across the country.
Job Description
* Responding promptly to customer inquiries through various channels
* Maintaining a positive, empathetic, and professional attitude toward customers
* Managing administrative tasks such as record-keeping and filing
* Communicating and coordinating with colleagues as necessary
* Ensuring customer satisfaction and providing professional customer support
* Handling customer complaints, providing appropriate solutions and alternatives
* Keeping records of customer interactions, transactions, comments, and complaints
* Continuously improving through feedback
The Successful Applicant
A successful Customer Service Assistant should have:
* Strong administrative skills, with an eye for detail
* Excellent communication skills, both written and verbal
* A proactive approach to problem-solving
* Proficiency in Microsoft Office Suite, particularly Excel and Word
* An understanding of customer service principles and practices
* A high level of professionalism and a positive attitude
What's on Offer
The successful Customer Service Assistant will receive:
* A competitive hourly rate of £13.00 to £15.00
* Opportunity to work in an impressive company within the Science industry
* A friendly and supportive work environment
* Potential for career growth and development
We encourage all qualified candidates, who are ready for a new challenge, to apply. This is a fantastic opportunity to join a respected company, where your efforts will be recognised and rewarded.
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