Business Development Manager – ITSM Solutions
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Lucid Connect have partnered with an MSP in search of a Business Development Manager to support the growth of their ITSM Solution offerings. This opportunity is ideal for a commercially driven sales professional with a proven background in ITSM solution sales and a strong focus on developing new business opportunities.
This position offers the opportunity to join a well‑established MSP and play a key role in driving growth across the ITSM market. The successful individual will be confident in identifying and securing new clients, building a consistent and qualified sales pipeline, and developing long‑term customer relationships by understanding operational challenges and positioning solutions with the ITSM space.
Key Responsibilities
Business Development
* Generate new business opportunities through outbound sales activity, targeted campaigns, networking, and partner engagement
* Identify and engage with key decision‑makers across IT, Operations, and Service Management functions
* Be the ITSM, Sales SME, to drive business growth in that area.
* Build, manage, and maintain a strong and qualified sales pipeline
* Take ownership of the full sales lifecycle from initial engagement through to close and transition to delivery teams
* Drive new logo acquisition and contribute towards the continued growth of the business
Account Management
* Develop and strengthen existing customer relationships, identifying opportunities for upselling and cross‑selling
* Build trusted relationships with clients throughout their ITSM improvement journey
* Conduct regular customer reviews to support long‑term account growth and customer success
* Collaborate closely with delivery teams to ensure successful service execution and identify additional opportunities within accounts
Additional Responsibilities
* Forecast against sales targets, provide monthly progress reporting, and ensure CRM systems remain accurate and up to date
* Utilise market knowledge and competitor insight to support and strengthen the company’s positioning within the market
* Develop relationships with senior stakeholders, including C‑level executives, across enterprise organisations
Experience & Skills Required
* Proven background in ITSM solution sales
* Minimum of 3 years successful B2B sales experience
* Demonstrated success in both new business generation and account development
* Strong commercial awareness, negotiation capability, and relationship management skills
* Confidence engaging with senior stakeholders, including C‑level executives
* Self‑motivated, accountable, and target‑driven approach
* Knowledge of ITSM frameworks including ITIL or SIAM
* Degree educated in business, management, or a related field, or equivalent relevant experience
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