Overview
WMJobs Worcester, England, United Kingdom
Worcestershire County Council
Job Title: SEND Casework Administration Officer
Salary: £24,200 to £24,584 per annum
Hours: 35 hours per week
Location: Worcester
Contract: Permanent
The SEND Service has a vacancy for an experienced administrator to join a small team supporting SEND Casework Officers with the administration of Education, Health and Care Plans. This is not a normal administrative role; the work is very interesting and extremely varied; no two days are ever the same. The role is very busy and fast paced, you will need to be able to juggle priorities, deadlines & phone calls whilst maintaining accuracy & professionalism.
The SEND Service carries out the Local Authority's statutory responsibilities to:
* Manage the statutory SEND system for EHC assessment.
* Prepare and issue EHC Plans
* Determine educational placement and support, and to
* Monitor arrangements and provision for individual children and young people with EHC Plans
You will need to be highly organised and methodical in your work, and experience of Microsoft Office is vital. You will be liaising with clients, their families, SEND casework officers, Social Workers, and NHS partners amongst others. Accuracy and attention to detail is paramount.
The right candidate will have:
* Excellent IT skills including a good knowledge of Microsoft Excel
* The ability to prioritise workload, and be first point of contact into the service.
* The ability to prioritise and plan their workload in accordance with statutory deadlines in ever changing circumstances.
* Experience of using technology for data recording and extraction, and a good working knowledge of Microsoft Office. (Experience of other software packages an advantage).
* Experience of working in an administrative role within an environment that requires flexibility and good teamwork.
* Experience of dealing with high volumes of telephone enquiries where the caller may be anxious or concerned.
* An understanding of perspectives of parents and providers in relation to children and young people with SEND.
Some knowledge of the scope of activity undertaken by Worcestershire County Council's Children Services would be helpful, as well as awareness of the SEND Code of Practice.
For further information, please contact Victoria Jarrard, Practice Manager, at VJarrard@worcestershire.gov.uk.
Benefits
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage.
* Worcestershire County Council - Why work for us?
* Great Holiday Entitlement: 26 days paid holiday (pro rata for part-time staff), rising to 31 days after 5 years. If you are joining without a break, we may match your current entitlement up to 31 days.
* Brilliant Pension Scheme: Local Government Pension Scheme (LGPS).
* Professional Learning & Development: opportunities to progress within the organisation.
* Flexible Working: hybrid working where possible.
Disclosures DBS: This post is exempt under the Rehabilitation of Offenders Act 1974 and appointment is conditional upon a satisfactory DBS check before confirmation. The County Council is committed to safeguarding service users.
Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates diversity.
Closing date: 23 October 2025
Anticipated Interview Date: TBC
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