Overview
As a Commercial Manager at Mitie, you will be accountable for the commercial leadership of a major Facilities Management contract. This role sits at the heart of the operational and financial success of our service delivery and requires a strong grasp of contract management, financial governance, and commercial thinking.
You will act as a trusted advisor to operational and account teams, helping to shape contract delivery models, protect margin, ensure legal and contractual compliance, and drive value for both Mitie and its clients. Working across the full contract lifecycle, from mobilisation and pricing through to ongoing performance monitoring, change management, and renewal negotiations, you will ensure the commercial integrity of all agreements under your remit.
The role involves close collaboration with internal stakeholders (operations, finance, procurement, and senior leadership) as well as external clients and suppliers. Your insights and commitment will directly influence profitability, client satisfaction, and long-term contract success.
The ideal candidate will bring a proactive, solution-oriented approach to managing commercial risks and opportunities, and be positive navigating high-value, regulated FM environments. This is an opportunity to join one of the UK's key FM providers in a role that blends strategic influence with hands-on contract management.
Responsibilities
* Develop and implement commercial strategies aligned to business goals, contract terms, and client needs.
* Ensure compliance with contract obligations and proactively identify and manage commercial risks.
* Contract Management & Governance: interpret and manage contracts (e.g., NEC, JCT, CCS, bespoke client contracts), ensure proper administration of terms, variations, and KPIs.
* Change control: pilot change processes, including the preparation and agreement of contract amendments and variations.
* Payment management: manage the application for payment process, including pricing, substantiation, and timely submission.
* Financial Governance & Reporting: deliver accurate monthly CVRs, forecasts, and margin reports; analyse financial performance and take actions to improve profitability; work with finance on budgeting, cash flow, WIP, and audits.
* Stakeholder Engagement: act as a commercial partner to operations, build relationships with clients, subcontractors, supply chain partners, and internal stakeholders; represent the commercial function in client reviews, audits, and strategic meetings.
* Procurement & Supply Chain: support procurement, ensure subcontractor and supplier agreements are robust with appropriate pricing; oversee administration of subcontracts, including valuations and final accounts; mentor staff where applicable; develop commercial capability across the team.
Qualifications
* Essential Experience: substantial commercial management experience in facilities management, construction, or regulated environments; proven track record with CCS, NEC or similar bespoke contracts; ability to manage large, complex contracts across multiple sites and service lines; strong financial and interpretative skills with budget governance, forecasting, and reporting; experience with procurement and contract administration.
* Desirable Experience: experience within a large FM provider or service integrator; knowledge of public sector procurement and government frameworks.
* Education: Degree in Quantity Surveying, Business, Finance, or related field (or equivalent experience).
Seniority and Employment
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Business Development
* Industries: Facilities Services
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