British Sugar is a home-grown success story and one of the most efficient and competitive beet processers in the world. Around 3,500 farmers based in East Anglia and the East Midlands supply our four advanced manufacturing sites with eight million tonnes of sugar beet every year. We, in turn, make this in to over 1 million tonnes of sugar, serving customers across the UK, Ireland and increasingly growing commercially in the EU and world sugar markets.
Salary Range £31,840.00 to £33,696.00
Core Accountabilities
Proactively develop and nurture relationships with growers, providing regular dialogue with timely, relevant information, using a range of communication channels
Signpost growers to Agriculture’s range of services including agronomic support, commercial soil sampling and agricultural lime services, and the use of the My British Sugar portal
Share contract, seed and science-based knowledge with the Growers
Respond and act on queries whilst involving the relevant internal stakeholders
Validation of on-farm roles such as the Contract Decision Maker and Agronomist, to ensure accuracy of account data
Telephone support service to our Growers and industry partners based on our segmentation and offer packages
Deliver portfolios as assigned by line manager to include weekly settlements, Grower communications, data reconciliation, authorisation management and seed account
Build and maintain relationships with individual Growers to engender a feeling that we care and capture all interactions within the Agriculture Customer Relationship Management (CRM) system
Provide full administrative support for the annual contracting process
Maintain the highest standards of data entry accuracy to include Grower and industry partner GDPR consents and communications Job Purpose Reporting to the British Sugar Services Team Leader, this role is responsible for developing and strengthening relationships with our Growers and Partners in support of Agriculture’s crop area, yield and relationship management objectives. This is a great opportunity to be part of a team who provide first-class support and administration to our Growers that exceeds expectations. This role is also responsible for delivering relevant relationship and administration portfolios.
Skills, Knowledge & Competencies
Experience of working in a customer service environment is essential
Experience of managing and resolving complaints
5 GCSE’s or equivalent including Maths and English
Sales and administration experience preferably in an agricultural environment
Experience of working with a CRM system
Experience of operating ERP systems (e.g. Croplands and JDE)
Ability to professional handle all types of enquiries raised by growers and other industry stakeholders
Ability to explain complex information clearly and simply