At GSF Car Parts, the Retail Assistant role is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team, contributing towards achieving branch and individual targets through face‑to‑face sales, servicing click‑and‑collect orders and developing sound customer relationships.
Responsibilities
* Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
* Pick relevant parts from the warehouse to fulfil customer orders.
* Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
* Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
* Check customer returns for resale, warranty or surcharge.
* Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
* Utilise the E‑learning portal to develop product knowledge and improve performance.
* Ensure that the customer‑facing areas of the branch are kept clean and tidy.
* Develop strong working relationships with customers and understand their garage needs.
* Always promote a good image of the company by always representing our values and maintaining a professional appearance.
* Always working towards the achievement of relevant set KPI’s.
Working hours
45 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you’ll need to succeed:
* Proven customer service or sales/retail experience within a customer‑facing role.
* Target driven and motivated to achieve results.
* Excellent customer service skills.
* Ability to adopt a positive approach to customer queries, pro‑actively seeking resolutions.
* Confident user of IT and computer systems.
* The ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
* Knowledge of MAM, Allicat, MS Office is desirable.
Benefits
Benefits at GSF Car Parts are designed to support all aspects of our team members’ life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones, and there is something for everyone!
* Opportunity to earn a performance based bonus as part of this role.
* 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time‑served.
* Free flu vaccine.
* Health & wellbeing tools.
* Free support from pension experts.
* Life assurance scheme.
* Discounts from 100’s of household names including Asda, Nike & John Lewis.
* A suite of financial wellbeing products including advances and savings schemes.
* Paid time off to volunteer.
* Training qualifications and career progression opportunities.
GSF Car Parts is an equal opportunity employer. Applications from all qualified individuals are welcome.
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