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Supervisor - Cheshire Oaks, Ellesmere Port
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Client:
TFG London
Location:
Ellesmere Port, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
145d8a2f2f8f
Job Views:
14
Posted:
20.06.2025
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Job Description:
About The Role
Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, assisting the wider in store management team in driving commercial growth in their store.
As a Supervisor, you will connect with customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience. Reporting to the Store Manager, you will stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising customers on outfit building (daywear, workwear, wedding wear) will be second nature, helping to achieve commercial objectives by finding the best style solutions.
Key accountabilities and KPIs include:
* Actively greeting, assisting, and selling in a professional and consultative manner to build multiple sales, championing high-quality premium products
* Collaborating with the in-store team to deliver an inspiring vision, maximising store profitability in line with business objectives and promotions
* Maintaining a commercial approach, handling transactions accurately, and anticipating future opportunities to engage customers
* Ensuring smooth daily store operations, promoting our brand and products as a dependable shopping destination
About You
We will provide full training and ongoing support to help you succeed. You should be reliable, motivated, flexible to work on a rota basis, and able to adapt to shifting priorities. Excellent communication skills, product knowledge, and styling expertise are essential. Customer-centric and prideful in your work, you will focus on adding value and maximising every commercial opportunity in store.
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