Responsibilities / Tasks
We are looking for an organised and motivated Service Administrator to join our growing team. This role is ideal for someone who is keen to develop their skills within a busy service and operations environment.
You will play a key role in supporting our engineers and service team, ensuring smooth day-to-day operations, and delivering excellent customer service. Full training will be provided, and there will be genuine opportunities to develop your skills within the business.
You will support the service function across a wide range of activities, including:
1. Setting up new customers, including completing handover documentation and credit checks
2. Raising and managing service calls
3. Creating purchase orders, overhead POs, and processing credits
4. Issuing Field Service Engineer (FSE) work orders and processing timesheets and reports
5. Reviewing margins and preparing invoices
6. Assisting with quarterly on-call rotas for 24-hour engineer coverage
7. Approving engineers’ daily hours
8. Maintaining records of holidays, lieu days, sickness, and absences
9. Closing out maintenance calls monthly
10. Compiling service reports (e.g., contract margins, weekly engineer hours, transaction reports)
11. Liaising with site contacts to schedule works and follow up on outstanding invoices
12. Preparing and distributing weekly engineer diaries
13. Maintaining maintenance logs and ensuring visits are completed on time
14. Monitoring customer KPIs
15. Gathering information and preparing simple customer quotations
16. Supporting engineers with PPE and workwear requests
Working Pattern: Fully office-based – 5 days per week
Hours: 8:00am – 4:30pm (30-minute break)
Your Profile / Qualifications
17. Previous administrative experience (ideally within a service, engineering, or technical environment — though full training will be provided)
18. Strong attention to detail
19. Ability to manage multiple tasks and prioritise effectively
20. Confident verbal and written communication skills
21. Customer-focused approach
22. Comfortable working collaboratively within a team
23. Good working knowledge of MS Office
24. SAP experience is advantageous but not essential
25. Basic financial awareness (training can be provided)