Role: IT Support Engineer
Location: Stockley Park, Uxbridge
About KEYENCE
Keyence is a world leader in Sensors, Safety, Vision, Measurement and Microscopes. Founded in Japan in 1974, Keyence has experienced rapid growth and is now turning over more than $8 billion global sales per year. We also operate on over 50% profit due to our Direct Sales model
We have been listed on Forbes "The World's Most Innovative Companies" Top 100 every year since its inception and we have over 300,000 clients worldwide, including the main blue chip manufacturers.
Job Specification:
* Management and support of IT equipment and phones for all staff
* Being the first point of contact and support for all IT issues that arise
* IT infrastructure and security across Keyence UK & Ireland's offices
* The ordering and inventory control including, but not limited to IT and phone equipment
* Installation of IT workstations via software distribution (PC systems, laptops, operating systems and company specific software)
* Support of problems with various Microsoft components
* Various IT projects including new system implementation
* Basic level network infrastructure support and management
* Management of AzureAD, Intune, Windows 11 and Office365. With 3rd line escalation when required.
* IT supplier related activities e.g., Procurement
Personal Requirements:
* Attention to detail and logical
* Excellent verbal and written communication skills to interact with users and escalate issues effectively
* Flexible and resilient
* Strong time management and able to effectively prioritise tasks
* Proactive
* Strong analytical skills
* Problem-solving skills, creativity
* Ability to work independently and as part of a team
* Willingness to learn
* Integrity: The role requires appropriate handling of confidential, sensitive information
Qualifications and Experience:
* Degree educated (IT/Business with IT/Computer Science)
* Able to effectively analyse and communicate data
* Successful management of projects within previous role
* Experience working in a corporate IT environment supporting end users
* 1+ Years in a 2nd line support role or equivalent IT Support Experience
* CompTIA A+ or similar required
* Must hold a full driving licence
Package:
* Starting Salary £33,000 + £2,700 Area Allowance (Total £35,700)
* Quarterly Bonus (Guaranteed £4k in year one)
* Advanced Company Pension
* Life Cover
* Private Healthcare (including subsidised Gym Membership)
* Full Expensed Travel and Accommodation
Job Types: Full-time, Permanent, Graduate
Pay: From £33,000.00 per year
Benefits:
* Life insurance
* Private dental insurance
* Private medical insurance
Education:
* Bachelor's (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Uxbridge UB11 1EZ