Brighter Futures is the NHS charity for Great Western Hospitals NHS Foundation Trust, supporting patients, families and staff through charitable donations that enhance care over and above what the NHS can provide. As the Trust Board acts as the Corporate Trustee, the charity must meet strict legal and regulatory obligations under charity law, ensuring all charitable income is processed safely, transparently and in line with donor intent.
The Fundraising Administrator plays a vital role in delivering these responsibilities. As the first point of contact for supporters, you will manage daily banking and thanking processes, maintain accurate financial and donor records, and ensure all income is handled in full compliance with Charity Commission guidance and fundraising regulation. You will liaise closely with the Cashiers Office and the wider fundraising team to provide excellent supporter care, enabling the charity to protect income, retain donors and grow its fundraising activity.
Responsibilities
* Process daily banking of charitable income and issue prompt acknowledgements to supporters.
* Update financial and donor records accurately and maintain the charity’s data integrity.
* Act as the first point of contact for donors at the Cashiers Office, handling enquiries by phone, email and in person.
* Manage the charity inboxes and support Gift Aid processes.
* Ensure all activities comply with Charity Commission guidance, fundraising regulation and data protection requirements.
* Maintain excellent supporter care and stewardship processes in a fast‑paced environment.
This role requires strong administration skills, accuracy, compassion and professionalism when dealing with supporters—including families giving in memory—as well as the ability to work confidently in a fast‑paced environment. It is essential to the charity’s safe operation and to maintaining the Trust’s legal duties as Corporate Trustee.
As such, this post must be recruited externally to ensure the specialist skills required for charity administration and donor stewardship are in place.
#J-18808-Ljbffr