Are you an experienced IT professional with a strong background in hospitality? A prestigious group of hotels in London is seeking an IT Assistant Manager to take the lead on day to day technology operations across a cluster of properties.
Reporting to the IT Operations Manager, you will play a key role in maintaining and improving the IT infrastructure, systems, and services that support both hotel operations and exceptional guest satisfaction. You will be a hands-on technical leader, ensuring smooth coordination across multiple hotel sites.
Key Responsibilities
Supervise daily IT operations and support across multiple hotel properties
Contribute to and execute IT strategies for multi-site coordination
Diagnose and resolve technical issues with speed and efficiency
Oversee network, AV, Wi-Fi, and security systems
Maintain IT asset records and support planning and budgeting
Ensure compliance with internal standards and external regulations
Experience:
3–5 years of IT operations experience, including 2+ in hospitality IT
Must have experience with PMS, POS, AV, and guest-facing technology
Solid knowledge of networking, cloud systems, and cybersecurity
Relevant certifications (ITIL, PMP, or CISSP) are advantageous
Confident communicator able to support and train non-technical users
Comfortable in a hands-on role, managing infrastructure and on-site tech
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