The Role
Reporting to an Account Director this role is focused on:
• Serving as the day-to-day client contact, maintaining efficient, proactive communication, and handling all documentation.
• Building trust and rapport with clients by embodying reliability, clear judgment, and adaptability, ensuring a seamless client experience.
• Cultivating long-term client relationships to drive client retention and satisfaction.
• Collaborate with Account Directors to produce cost estimates and pitch materials for prospective clients and new work.
You’ll be responsible for leading projects and managing programs that could span multiple communication disciplines, including brand, digital, reporting, and employee engagement.
By ensuring seamless delivery and proactive client service, you’ll contribute to the commercial success of our accounts. This role emphasizes delivery, relationship-building, and identifying growth opportunities within client accounts, supporting our Account Directors to deliver and grow strategic client development plans.
Success is measured by your positive impact on the commercial value of your client relationships – and the extent to which your clients become advocates who will want to work with us wherever they work.
Your development plan will be about growing accounts and success will focus on that outcome.
PLEASE NOTE: This role is to start in October 2025
Responsibilities
• Act as the primary contact for clients, ensuring an exceptional client experience with efficient, clear communication.
• Serve as a trusted partner to clients, taking initiative to deepen client relationships and proactively identify growth opportunities.
• Oversee the delivery process, from kickoff through completion, managing program details and coordinating with internal teams for smooth execution.
• Ensure thorough documentation, including client agendas, contact reports, and updates on progress and performance against targets.
• Lead scoping and requirements sessions, accurately defining project needs and specifications to align with client expectations.
• Liaise with production teams and specialists, ensuring each team member’s expertise is utilized to add maximum value to the project.
• Actively participate in knowledge sharing, support colleagues, and contribute to team pitches with support.
Our Values
Embodies and champions our core values in every aspect of your work
•Always Learning
•Razor Sharp
•Aim High
•Infectious Enthusiasm
•Creativity Everywhere
Measures of success
• Client retention: Achieve at least 90% client retention rate.
• Profitable revenue growth; growth to align with client budgets set/20% margin target.
• Positive internal 360 feedback, demonstrating Emperor values
• Productivity: Consistently meeting targets for utilisation – both billable client work and client development/new business
Next Steps
If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive. Good Luck!
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
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