Ford Fuels is a family run fuel, lubricant and AdBlue distribution business supplying both commercial and domestic customers. An opportunity has arisen for a Full-Time Office Supervisor to lead the customer service department working at our Farrington Gurney Depot. Within this role you will oversee and co-ordinate the daily administrative and customer service functions, ensuring smooth workflow, staff productivity, and compliance with company procedures and policies. This role is pivotal in maintaining a well-organised, efficient and collaborative office environment. You will be required to work Saturday mornings on a rota basis, which will be paid at overtime rate. What we can offer you: 22 days holiday (plus bank holidays) Discretionary annual bonus 2x annual salary life cover Company pension Cycle to work scheme Employee Assistance Programme Eye-care scheme Retail discounts Free on-site parking Full training About the role: 40 hours per week Monday to Friday, 8:00am - 5:00pm (1 hour unpaid lunch break) Supervise and co-ordinate daily activities and operations within the team Co-ordinate workflow by organising daily activities, delegating tasks, and distributing tasks efficiently and fairly amongst team members Ensure incoming calls and emails are answered promptly Ensure a high level of customer service is offered to all our customers Make sure that orders and payments are processed accurately and in a timely manner Enquiries from team and customers to be dealt with quickly and effectively Ensure team members update Fuelsoft with customer information Communicate with our credit control department for on hold orders Work alongside our transport team to ensure urgent orders are prioritised and customer requirements are met wherever possible Develop and maintain a positive atmosphere and working culture in the office Conducting regular 1-2-1's with team Provide cover for holidays and sickness when required Manage holiday and work rotas Find solutions to reoccurring problems Training, guidance, and motivation of the team Liaise with other departments and depots as necessary Act as escalation point for customer queries and take ownership of issues until they are resolved Drive continuous improvement across internal processes Ensure adherence to health, safety, GDPR, and HMRC regulations Manage office stock, supplies and tools About you: Leadership experience (essential) Experience conducting 1-2-1's and developing individuals Experience in a customer service team Excellent IT skills Excellent communication skills Able to influence Professional A good delegator Motivated and organised Able to prioritise and work well under pressure Problem solver If you feel this Office Supervisor role is for you, please apply today.