Customer Success Manager
Leeds / Bradford (2 days on site)
£50,000 - £56,000
Leading technology businessClient Details
Page Group are working in partnership with a rapidly growing technology led business on the appointment of a newly created Customer Success Manager at their W.Yorkshire based Head Office.
The role will have a clear focus on the account management of B2B Customers, identifying opportunities to increase revenue steams through cross & up selling, support with the on-boarding new customers, and providing world class service at all times
Description
Supporting with the on-boarding of new B2B customers post sales, ensuring customers are all set for contract go live dates
Develop strong working relationships with new and existing customers, focused on delivery strong commercial outcomes
Identify opportunities to cross sell & up sell other services, revenue streams and products that are in the best interests of customers
Undertake account reviews with customers to understand future plans, service level performance and identify opportunities to offer additional support to customers
Provide a world class service to customers at all times
Use customer feedback to identify opportunities to improve process and procedures across the business, resulting in better customer outcomes
Support sales teams during the tender process to best demonstrate how we can onboard, support and serve customers
Work with key internal stakeholders to deliver better outcomes for customersProfile
Experience in a similar Customer Success, Account Management, On-boarding or Client / Customer Relationship Management role
Strong commercial acumen
Ability to foster and develop customer relationships
Experience developing customer accounts
Highly organisedJob Offer
This is an exciting time to join a fast growing, global technology led business based in the Leeds / Bradford area, in the newly created role of Customer Success Manager Role
Based on site 2 days per week, the role offers real flexibility and strong work life balance
Salary of £50,000 - £56,000 plus extensive benefits