Role:Customer Support Advisor
Reports To: Communications & Operations Manager
This job specification is a detailed description of the role, including all key business development responsibilities and requirements as part of continuous personal development.
EDClass is committed to safeguarding the welfare of children and young people. To be successful in this role, you must be eligible to receive a DBS check that is relevant to the post.
The Communications and Operations department help to develop strong relationships with EDClass clients and customers. Representatives answer customer questions, help resolve problems and make suggestions regarding the purchase of additional products and services.
Duties:
1. Work in partnership with the Communications & Operations Manager
2. Be the first point of contact for schools, parents and student enquiries by phone and email
3. Collect and analyse feedback from schools and parents
4. CRM management
5. Audit customer accounts
6. Collaborate effectively with our teaching and learning team to meet the needs of our learners
7. Capacity management analysis to ensure full service usage, value for money and upgrades wh...