Overview
We are recruiting a permanent Service Performance Analyst to join the Digital and Services Team in the Strategy, Transformation and Assurance Directorate. This is a new post offering an exciting opportunity for someone motivated to improve public services. The role will work closely with the Service Performance Lead, who has overall responsibility for setting direction and influencing senior leaders.
As a Service Performance Analyst, you will support the Lead by providing high-quality analysis, insight, tools and guidance to help services measure and improve performance. You will help build the evidence base and consistent standards that underpin our approach to service performance.
Responsibilities
* Contributing to the development and maintenance of frameworks, metrics and standards for service performance (including the Service Model)
* Supporting the Lead in providing guidance, tools and templates to help services measure performance consistently and effectively
* Producing dashboards and narrative insight to help leaders understand service outcomes and areas for improvement
* Assisting services to complete maturity assessments and track transformation progress
Experience and skills
Essentials:
* Strong analytical skills with proven experience as a Performance Analyst, Data Analyst, or Business Analyst
* Proven experience of building and maintaining dashboards or reporting tools (e.g. Power BI, Tableau, or advanced Excel)
* Ability to work collaboratively across organisational boundaries and build constructive relationships
* Clear communication skills, able to explain complex analysis simply and persuasively to non-technical audiences
* Self-motivation and adaptability, comfortable working independently as well as part of a team
* Experience of producing guidance, toolkits or frameworks to support colleagues
Desirable:
* Experience of service performance measurement or service improvement in a large or complex organisation
Contact and additional information
To discuss this role further please contact Adele Millard, Service Model Lead: adele.millard@environment-agency.gov.uk
Qualifications and competencies
Competences
* Data and Information Management
* Customer and Partner Relations
* Achieves Results
Describe how you have led in analysing and presenting complex data to support a service or organisational decision, including how you decided what data and metrics to use, ensured accuracy and reliability, and presented findings to influence action.
Describe how you have worked with customers or partners to produce analysis or insight, ensuring their needs were understood and how your work made a difference.
Describe how you delivered analysis or insight under time pressure, including prioritisation, quality, and timely delivery.
If you are applying from the Civil Service please note that the Environment Agency is not part of HM Civil Service and you would not be a Crown Servant if appointed. You will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for calculating future redundancy payments. If unsure, contact your HR Team.
We are committed to a diverse and inclusive workforce and welcome flexible working patterns, including job share. Please include any information about your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support disabled applicants who meet the minimum criteria.
The Environment Agency is a Non-Departmental Public Body and uses Central Government frameworks and contracts for external recruitment. We are unable to engage with the market directly via post, email or phone calls. If you wish to become a support supplier on one of these frameworks or contracts, please visit the Crown Commercial Service guidance available at gov.uk.
Artificial intelligence note: AI can support your application, but all examples must be truthful and come from your own experience. Plagiarism or AI-generated content presented as your own may lead to disqualification. We align with Civil Service guidance on appropriate AI use.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Research, Analyst, and Information Technology
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