Job title: Customer Service Account Manager
Salary: £30,000
Location: Luton
Benefits: 25 days holiday, discounted products, Hybrid working 2 days in the office
What you would like to know about this employer?
* An established distributer with an impressive portfolio of selfcare products.
* Over 25 years industry experience, highly reputable employer who truly support and engage their employees
Purpose of the role
:
To manage a portfolio of clients, providing exceptional end-to-end support through handling enquiries, processing orders, and delivering outstanding aftersales care.
Responsibilities:
* Managing customer Inbox, responding to all request promptly
* Independently supporting and nurturing a portfolio of customers
* Understand customer demands and proactively keep on top of their needs
* Responsible for processing all sales orders accurately and in a timely manner.
* Assist in project management by tracking deadlines and facilitating communication, assisting the Sales team with any additional support with customer files.
* Keeping an up-to-date record of all incoming stock delivery dates and delivery information.
* Tracking deliveries from the distribution centre and distribution contractors i.e, DPD, pallet network.
Skills and attributes
* Exceptional customer service experience
* Complaints handling
* Accurate order processing
* Able to demonstrate the ability to juggle multiple tasks and one time
* Passion about going over and above for the customer
* Highly organised with impeccable attention to detail
Crisp Recruitment Ltd is a local recruitment consultancy based in Hatfield. We are working on behalf of our client to find suitable candidates.