About TravelPerk
TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want while providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a unicorn and in 2025, we raised Series E funding at a $2.7 billion valuation, alongside the acquisition of Yokoy, to become the leader in integrated travel and expense management. We’ve been winning awards since 2023 as one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel. Global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
About The Role: We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy. If you are a problem solver driven by delivering a 7-star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You Will Do
* Be a role model and a trusted advisor by showcasing TravelPerk values and a customer centric approach in every customer interaction.
* Support and engage with our customers with their global business travel requirements
* Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.
* Exceed customer expectations when managing bookings, queries and requests.
* Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate
* Stay up-to-date with new features and product launches in TravelPerk; be prepared for ongoing innovation.
We Are Looking For People Who
* Have great communication skills, fluency in English, both written and spoken is essential.
* Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.
* Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
* Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.
* Are great problem solvers who relish the process of discovering answers when they aren’t immediately available.
* Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgement to prioritize customer satisfaction.
* Embody our values, contribute to our company culture, and are passionate about travel.
* Are comfortable with an office-based environment and have shift flexibility.
Role Requirements
* Native or fluent level of English.
* Experience in a customer-facing role, whether in retail or a call centre environment.
* Experience supporting customers via email, live chat, and phone is a benefit.
* Experience working with KPIs and metrics, with a focus on quality, is a benefit.
Our Benefits
* A competitive compensation package, including equity options in TravelPerk
* 25 days annual leave plus bank holidays
* Company Pension Plan with Aviva
* Private medical insurance from Bupa
* Life insurance with Zurich
* Income Protection and Wellbeing App with Unum
* Access to voluntary dental insurance through Bupa
* Tax-efficient schemes such as Cycle2Work and electric car leasing via Octopus
* Discounts on 12-month gym memberships with GymFlex
* Spring Health – access to therapy and coaching sessions
* Access to discounts and rewards
* TravelPerk events, including the annual summer party
* Parental leave: 12 to 16 weeks, based on eligibility
* Paid volunteering hours per year
* Work from anywhere allowance of 20 working days per year
* Opportunities for growth
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