Medical Secretary, Renal
The closing date is 20 April 2026
To provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism.
Sponsorship is not eligible for this post.
Main duties of the job
* To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
* To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly fashion and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate correspondence.
* To implement and maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services. This will require: effective management of the consultant's time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel; arranging meetings/events; ensuring action points are raised and completed, preparation of correspondence and reports; effective management of the consultant's office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems, processing orders as required. This will require effective collaboration with various departments, whilst ensuring policies and procedures are followed.
Job responsibilities
* To maintain an efficient office management system/procedure to enable the consultant and his/her team to optimise their patient care services. This will require: effective management of the consultants time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel, arranging meetings/events, composing and transcribing minutes proactively ensuring action points are raised and completed, preparation of correspondence and reports; effective management of the consultants office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required and tracking patients through their pathway from initial referral to discharge.
* To support team members. This will require: demonstrating and explaining Departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.
* Provide oversight to the Support Staff for associated administrative activities, such as patient bookings, appropriate documentation and typing, with local training.
* Use of hospital systems, including EPR and Trust Reporting systems to effectively manage workload and RTT patient pathways.
* Liaise with patients over the phone for clinics, ward attenders and general queries, providing feedback to Consultants and Admin Manager for any urgent matters. Ensuring clear lines of communication and correspondence in line with Trust policies and procedures.
* Responding to patient complaints and providing follow-up actions for any outcomes required to the PALS team and senior management.
* Will provide a key function in the booking of Outpatients follow-up appointments and short notice theatres, tracking the patient through the processes as part of managing their Consultants Waiting List.
* Complete Trust Mandatory Training and keep up-to-date for all modules.
* Attend regular 1:1 meetings with Admin Manager for discussion over work activities, forward planning, training needs and opportunities, as well as wellbeing checks
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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