Join to apply for the Service Performance Analyst role at Thames Water
14 hours ago Be among the first 25 applicants
Join to apply for the Service Performance Analyst role at Thames Water
Are you a detail-oriented analyst with a passion for operational excellence and performance improvement? Thames Water is looking for a Service Performance Analyst to join our Smart Meter Operations Centre (SMOC) a team at the forefront of ensuring the seamless delivery of smart metering services.This is a fantastic opportunity to play a key role in monitoring service performance, driving improvements, and supporting vital business-as-usual (BAU) activities.What you’ll be doing as the Service Performance AnalystOperational Support & Incident Management
* Ensuring smooth daily operations by monitoring service performance and supporting BAU processes.
* Coordinating and tracking incidents to ensure timely resolution and effective communication.
* Providing structured feedback to the Technical Lead, highlighting trends and recommending improvements.
* Collaborating with internal and external SMOC team members to resolve issues and maintain system stability.
Performance Tracking & Improvement
* Analysing service metrics to uncover performance gaps and suggest operational enhancements.
* Conducting desktop triage activities and scenario planning to strengthen resilience.
* Producing insightful reports on incident trends and contributing to continuous improvement initiatives.
* Partnering with cross-functional teams to refine workflows and reduce repeat issues.
Stakeholder Engagement & Coordination
* Acting as a key liaison between technical teams and wider business functions.
* Offering operational input to ongoing projects and initiatives.
* Supporting the enhancement of incident reporting and resolution processes.
What you should bring to the role:Essential Skills
* Proven experience in operational support, service management, or performance monitoring in a technical or utilities setting.
* Strong analytical abilities with a talent for turning data into actionable insights.
* Familiarity with incident management, BAU coordination, and service performance analysis.
* Excellent interpersonal and communication skills, capable of working across technical and business teams.
* Proficiency in using reporting tools, dashboards, and ticketing systems.
* Experience with scenario planning or desktop exercises is highly beneficial.
Desirable Skills
* Background in smart metering, utilities, or technical operations.
* Working knowledge of data analysis tools for tracking performance and resolving incidents.
* Understanding of operability metrics and process improvement methodologies.
Location: Hybrid - Worcester House, Langley SL3 6EYHours: 36 hours Monday to FridayWhat’s in it for you?
* Competitive salary of £37,000 and up to £42,000 per annum, depending on skills and experience.
* Annual leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays).
* Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.
Find out more about our benefits and perksWho are we?We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.Learn more about our purpose and valuesWorking at Thames WaterThames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Research, Analyst, and Information Technology
* Industries
Utilities
Referrals increase your chances of interviewing at Thames Water by 2x
Get notified about new Performance Analyst jobs in Slough, England, United Kingdom.
Navy Command, Operation Relentless Performance Manager
London, England, United Kingdom 1 week ago
City Of London, England, United Kingdom 2 weeks ago
Enfield, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Assistant Manager - Strategy & Performance Transformation (Industrial Manufacturing & Defence)
London, England, United Kingdom 3 weeks ago
Performance & Attribution Manager – Hedge Fund - £150-200k TC
Manager - Strategy & Performance Transformation - Energy and Natural Resources
London, England, United Kingdom 4 days ago
London, England, United Kingdom 1 week ago
Analyst, Consumer Strategy & Business Development
London, England, United Kingdom 1 week ago
Investigations Manager - Performance and Resourcing
London, England, United Kingdom 1 day ago
Performance Excellence Manager, Amazon Transportation Services
London, England, United Kingdom 16 hours ago
Measurement Analyst- Global Business Solutions
London, England, United Kingdom 4 days ago
Manager - Strategy & Performance Transformation - Deal Strategy (Consumer, Retail and Leisure)
Thame, England, United Kingdom 6 days ago
London, England, United Kingdom 19 hours ago
Reading, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Business Analyst - Claims / Guidewire experience - £70k + bonus
Sr. Process Improvement Manager, Strategic Performance Insights
London, England, United Kingdom 2 weeks ago
Business Analyst (Technology Change, Transformation & Continous Improvement)
London, England, United Kingdom 3 days ago
London, England, United Kingdom 4 weeks ago
Liquidity Data & Analytics Business Analyst
Planning and Performance Manager (Operations)
London, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr