Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Undertake a variety of administrative duties to assist in the smooth running of the Practice Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health agencies Due to the nature of the business it is necessary that the successful candidate is flexible with regards to providing cover outside the current opening times should the need arise Job Responsibilities: Process appointment requests for on the day and future appointments from patients by telephone and in person. Action visit requests Scanning and electronic filing of letters into medical records Registration of new patients Process patients change of address (have knowledge of Practice area) Process repeat prescription requests Dealing with Practice mail Receiving and processing of new patients medical records Be able to cover all Reception duties as necessary Ensuring reception area is kept tidy including patient waiting room Book interpreters Photocopy as requested To have a thorough knowledge of all Practice procedures To work in accordance to written protocols Answer telephones promptly and politely Take results, following Practice procedures, recording information accurately Take messages, where appropriate, recording the information accurately and passing to the appropriate member of the Practice team Make telephone contact with outside agencies on behalf of clinicians/management Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Make sure air conditioning units are switched off at the end of a working day Any other relevant tasks allocated by the managers or partners.