Overview
We are looking someone with good organisational skills, that will be happy working in a fast-paced artwork and packaging environment. Candidates who have worked in a position where they are required to have an excellent attention to detail coupled with good communication skills. The position is focused on client services and client support.
Responsibilities
* You will be working with multiple clients where you will provide a unique service; you will be part of the client services team who are responsible for the communication of technical information for the purpose of creating new and existing product packaging.
* Interacting with the Artwork Production and QC team
* The entering of client information into the Product Lifestyle Management system
* Communicating job progress and answering customer queries by telephone, Teams & email
* Interpreting results/reports and taking appropriate actions, liaising with staff and clients
* Producing electronic certificates, reports and invoices in an accurate and timely manner
* Contributing to credit control activities as required
* Liaise with and support the Global sales and marketing managers as required
* Booking in and sending out of samples
* Participation in team meetings and assisting with actions/projects
* Contributing to the upkeep and improvement of office processes and procedures
* Liaising daily with the Print development team
Qualifications
* Enjoy working as part of a team
* Ability to communicate with staff, clients and at all levels
* Good IT skills including MS Word, Excel and Outlook as you will be responsible for amending excel spreadsheets
* Good literacy and numeracy skills as you will be producing reports and documents
* Work under pressure and to be able to determine and organise priorities
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