Zoeva is seeking a passionate and data-driven Ecommerce Manager to collaborate with our marketing and cross-functional teams to drive revenue, customer acquisition, and retention while ensuring our digital presence aligns with our brand values.
Duties and Responsibilities:
* Work closely with the marketing team to develop and execute strategies that drive customer acquisition, retention, and website performance.
* Monitor eCommerce performance, leveraging insights across DTC and B2B sales, engagement metrics, and customer behavior.
* Collaborate with the marketing team to improve website conversion rates and optimise digital campaigns for maximum impact.
Team Leadership & Collaboration:
* Partner with the marketing, product development, and regional teams to optimise and deliver seamless cross-channel customer experiences.
* Build and guide a high-performing eCommerce team, fostering professional development and setting team goals.
* Work closely with the Commercial Director to establish, track, and review KPIs for the eCommerce function.
Customer Experience & Optimisation:
* Oversee continuous improvements to user experience (UX) on ZOEVA’s eCommerce platform, ensuring it reflects the brand’s premium positioning.
* Collaborate with marketing and creative teams to align website content with brand campaigns and initiatives.
Partner & Vendor Management:
* Manage relationships with third-party providers, including development teams, search partners, and CRM and affiliate marketing vendors.
Requirements:
* Proven experience in eCommerce management, ideally within a DTC or beauty brand.
* Strong collaborative skills and experience working closely with marketing and cross-functional teams.
* Analytical mindset with the ability to interpret complex data and drive actionable strategies.
* Expertise in UX optimisation, customer journey mapping, and digital marketing tools.
* Excellent project management skills and the ability to juggle multiple priorities.
* Knowledge of CRM platforms, affiliate marketing, and SEO best practices.
Skills / Qualifications:
* Minimum 5+ years of experience in eCommerce, ideally within the beauty, fashion, or lifestyle industry
* Strong understanding of the UK and EU cosmetics landscape, consumer behaviour, and beauty trends.
* Shopify, CRM, Affiliate
* Exceptional written and verbal communication skills
* Ability to think outside the box and bring fresh, creative ideas to drive conversion and retention
* Collaborative and proactive approach, with the ability to work cross-functionally with various departments, including marketing, social media, and product.
* Fluent in English (additional European languages a plus).
What We Offer:
* A vibrant, inclusive, and creative remote work environment.
* Opportunities for professional development and growth.
* Competitive remuneration.
* The chance to shape the future of ZOEVA Cosmetics’ digital presence.