Part Time Concierge, Luxury Residential, West London
Our client is currently seeking a Part Time Concierge to join their team at a luxury development in West, Central London.
The shift pattern will be every Saturday 10am - 4pm, then 2 additional weekdays on a rota basis - one on a 10am - 4pm and one on a 10am - 6pm shift, totalling 20 hours per week. There may be opportunity for overtime.
The salary available is just over £13,600 pa
This role would be a great fit for a student or someone looking for a flexible working option.
* Deliver excellent customer service to all residents.
* Greet all residents professionally and courteously.
* Proactively anticipate resident's needs.
* Aid and engage with all guests/residents and colleagues within the development.
* Always act as an ambassador for the company.
* Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
* Verify all visitors, suppliers and contractors.
* Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system.
* Carry out regular building checks and log/report any maintenance that is required through the correct channels.
* Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
* Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
* Ensure the communal areas are always kept clean, tidy, and presentable.
* Report any incidents, problems, or complaints to the appropriate manager in a timely manner.
* Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing.
* Complete the am/pm/overnight operational reports and handover and report any operational issues.
Requirements:
* Experience in Residential or 5* Hotels.
* Reliable and timekeeping.
* Immaculate presentation.
* Strong written and verbal communication skills in English.
* Have excellent communication skills.
* Experience in the highest level of customer service.
*Please allow 2 weeks for applications to be processed, if you do not hear back in that time then you should assume you have been unsuccessful*
Our client is currently seeking an experienced concierge to join the team at a luxury development in West London.
The shift pattern will be 4 days on and 4 days off with working hours 7pm - 7am.
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