Application Support Analyst Location: Gerrards Cross Salary: £32-37K plus excellent benefits package Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions. Key Requirements We are seeking a technically proficient and service-oriented support analyst who thrives in a fast-paced, high-pressure environment. The ideal candidate will be comfortable prioritising their own workload, solving complex problems autonomously, and communicating clearly with non-technical users. Essential: Minimum 2 years' experience in second-line support, ideally covering 1st to 3rd line support in a lean team Strong experience with technical and application support including SQL queries, database investigation, and software installation Excellent interpersonal and communication skills ability to work with doctors, nurses, and healthcare professionals under time pressure Hands-on experience with: SQL / databases Windows operating systems Application Support Remote Access Tools Familiarity with ticketing systems any platform (e.g. Jira, Zendesk, ServiceNow) Must be highly fluent in English, both spoken and written Must be able to drive the office is not accessible by public transport Must live within 45 minutes of Gerrards Cross Desirable: An IT qualification or degree is helpful, but experience will be prioritised over formal credentials Stable employment history candidates with multiple short-term roles or recent career gaps are unlikely to be progressed Role & Responsibilities This is a technical, customer-facing role requiring hands-on support of on-premise software systems. You will play a critical part in resolving application and infrastructure issues and ensuring smooth delivery and use of clinical systems across NHS environments. Responsibilities include: Providing 1st, 2nd, and 3rd line support to healthcare customers Handling SQL/database queries, troubleshooting application issues, and performing on-site software installations Managing and resolving incoming support calls and tickets within SLA timeframes Working collaboratively with development teams to escalate and resolve more complex issues Maintaining ticket logs and issue resolution through Jira or similar platforms Delivering user training for new customers and updates Testing and quality-assuring bug fixes prior to release You will regularly interact with time-constrained clinicians, so clarity, confidence, and patience are essential. Benefits Company Pension Scheme On-site Parking Healthcare Cover Commission Scheme You will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, wed love to hear from you.