Job Overview
Join Barclays as an Equities Trading System Engineer. You will provide real-time support to Front Office users and maintain the performance of our trading platform, enabling Barclays to serve clients without disruption. Your role involves ensuring system stability, addressing technical issues promptly, and working to improve the functionality and efficiency of the trading platform.
This role will be based in our Glasgow office.
Key Skills
* Technical Troubleshooting
* Risk and Control
* Strategic Thinking
* IT Incident Management
* Change and Transformation
* Business Acumen
Purpose of the Role
To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Accountabilities
* Provision of technical support for the service management function to resolve complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
* Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
* Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self‑service opportunities and knowledge sharing.
* Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
* Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
* Identification and remediation or raising, through appropriate process, of potential service‑impacting risks and issues.
* Proactive assessment of support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds and alerting to ensure issues are known when they occur.
Analyst Expectations
* Perform prescribed activities in a timely manner and to a high standard, consistently driving continuous improvement.
* Require in-depth technical knowledge and experience in the assigned area of expertise.
* Have a thorough understanding of the underlying principles and concepts within the area of expertise.
* Lead and supervise a team, guiding and supporting professional development, allocating work, and coordinating resources.
* For people leaders, demonstrate clear leadership behaviours (Listen, Energise, Align, Develop) to create an environment for colleagues to thrive and deliver exceptional standards.
* For individual contributors, develop technical expertise, acting as an advisor where appropriate.
* Impact the work of related teams within the area.
* Partner with other functions and business areas.
* Take responsibility for the end results of operational processing and activities.
* Escalate breaches of policies or procedures appropriately.
* Take ownership of managing risk and strengthening controls in relation to owned work.
* Deliver work in line with relevant rules, regulations and codes of conduct.
* Build an understanding of how the sub‑function integrates with the broader function and the organisation’s products, services and processes.
* Understand how areas coordinate and contribute to organisational objectives.
* Make evaluative judgments based on factual analysis, paying attention to detail.
* Resolve problems by identifying and selecting solutions through technical experience, guided by precedents.
* Guide and persuade team members and communicate complex or sensitive information.
* Act as a contact point for stakeholders outside the immediate function, building a network of contacts externally and outside the team.
Values
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
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