IT Service Desk Support Location: Wakefield, West Yorkshire Salary: Competitive Benefits About Us Join 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. We have a strong presence in poultry, chilled, and bakery food categories, including popular brands like Holland's pies. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks & Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose. About the Role We are looking for a motivated individual to join our team as a 1st Line IT Service Desk Support. This entry-level role is perfect for someone who may not have an IT background but is keen to learn and grow in the industry. Key Responsibilities * Managing a ticketing system * Providing 1st line support * Issue identification and diagnosis * Problem Resolution * Information Gathering About You If you are driven, curious, and ready to start your career in IT, we would love to hear from you. Key Skills * Problem Solver * Strong interpersonal skills to interact effectively with team members and employees * Work well within a team and independently * Driven * Ability to collect and analyse information to solve problems The role is based at our Wakefield office, with an expectation to be in the office full time in the training period. Benefits * Refer a friend scheme * Health Assured Employee Assistance Programme and Grocery Aid are free and confidential support services 365 days a year * Boparan Restaurant Group Discount - 50% discount for friends and family. (Giraffe World Kitchen, Harry Ramsden, Ed's Easy Diner and Burger & Cocktails * Cycle2Work Scheme Why Join Us? As one of the UK's largest food manufacturers, we provide ample opportunities for career growth and skill development. We emphasise promoting from within, ensuring you can build a rewarding career with us. headoffice