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One Stop - Customer Service Assistant, Portchester
Client: One Stop
Location: Portchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e6e649f2c712
Job Views: 11
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description:
One Stop • Portchester • Apply by 13-May-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.
You will help ensure that our store remains a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to work safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at shifts’ start and end for accurate pay.
* Following security procedures and wearing safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls, explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running shifts in the absence of supervisors.
* Following all training to ensure safety and legality.
* If applicable, managing Post Office operations and passing necessary background checks.
Flexible Working
We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other well
* We work as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, lottery, vending, and more.
Part of Tesco since 2003, our stores are open 7 days a week, with hours from 7am to 10pm.
Please Note
We only recruit individuals who have passed the school leaver’s age. Benefits include employee discounts, insurance, health services, flexible working, and more.
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