We are the internal recruitment partner for our client, a fast-growing and innovative SaaS business specialising in business resilience, information security, and compliance solutions.
With a strong presence across the UK and internationally, they support organisations in simplifying complex processes such as GDPR, ISO standards (including ISO 27001), risk management, and data protection.
They're looking for a Partner Enablement & Success Manager to play a key role in developing, enabling, and supporting our growing partner ecosystem. This is a varied, relationship‑driven role where you'll work closely with reseller and referral partners once they've onboarded, helping them succeed, renew, and grow with us.
If you enjoy working with partners, love driving adoption and long‑term value, and thrive in a fast‑moving SaaS environment, this could be a great fit.
The role:
This position sits at the heart of our partner programme. You'll take ownership of partner relationships post‑sign‑up, ensuring partners are onboarded effectively, fully enabled on the platform, and set up for long‑term success with shared customers.
Responsibilities:
* Managing and enabling a portfolio of reseller and referral partners once they've signed
* Delivering partner onboarding and ongoing enablement so partners understand the platform, value proposition, and commercial model
* Acting as the primary point of contact for partners, supporting adoption, customer delivery, and renewals
* Supporting partners through the full lifecycle — from onboarding through to long‑term success and retention
* Building trusted, long‑term relationships with partners through regular check‑ins, training, and joint planning
* Identifying opportunities for account collaboration and partner‑sourced or partner‑influenced revenue
* Working cross‑functionally with Sales, Customer Success, and Marketing to continuously improve the partner experience
* Gathering partner feedback to help shape and evolve the partner programme
The successful candidate will be able to demonstrate the following:
* Experience in a Partner, Channel, or Customer Success role
* A strong relationship‑management mindset — you're confident working with external stakeholders
* Experience supporting renewals, retention, or ongoing customer / partner value
* Comfortable working in a fast‑paced, commercial SaaS or tech environment
* Experience working with reseller or referral partner models
* Technical confidence and the ability to explain software platforms clearly
* Exposure to compliance, information security, or ISO‑related software (Desirable)
* Experience using CRMs such as Salesforce or HubSpot
In return we are offering:
* Competitive base salary of up to £40,000
* Bonus providing a OTE of circa £60,000
* 25 days annual leave plus bank holidays, increasing with service up to a maximum of 31 days
* Pension scheme with 5% employee and 3% employer contributions
* Access to Perkbox - a discounts platform and recognition scheme where points can be earned and redeemed for rewards
* Remote working with regular team meet ups
* Ongoing training and development to help you succeed
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