Salary
£25,757 - £27,783 per annum (Plus additional £3,000 market supplement)
Contractual hours
37
Basis
Full time
Package
Permanent
41 days holiday per annum
Local Government Pension Scheme
Discounted shopping
Wellbeing services
On-site nurseries
Cycle2work scheme
Excellent training and development opportunities
Job category/type
Support
Date posted
15/09/2025
Job reference
REQ002406
This is an opportunity for a highly motivated, customer focused Service Delivery Technician to join our ICT Service Delivery Support Team. The team provides support for ICT systems and telecoms services throughout the College, by working within the ITIL framework, to gain optimal value for its diverse user community of College learners and staff.
You will need to demonstrate proven technical support experience, preferably within an educational setting. You must have an analytical approach to problem solving and excellent customer service and communication skills. The ability to work independently and as part of a diverse technical team across multiple sites is also essential.
You will have a good understanding of Windows and Mac Operating Systems, be able to set up Audio Visual equipment and undertake maintenance on interactive technology. Experience of the following is also desirable: Office 365 & Microsoft Desktop Applications; Remote Support Technologies; and System Centre Service Manager.
You will have the following:
* A minimum of Level 2 qualifications in maths and English or equivalent.
* Level 4 Vocational Qualification or relevant experience in Service Desk
Interviews: Week Commencing 27 October 2025
We are one of the largest Further Education Colleges in the UK with more than 20,000 students studying with us on a wide range of courses. Our mission: Developing skills, supporting businesses, engaging communities, changing lives.
Leicester College is proud of its diverse workforce and welcomes applications from the whole community.
Leicester College is committed to safeguarding and promoting the wellbeing of our students, we expect all staff to share this commitment. Background checks including current and latest employer references and an enhanced DBS check will be required for this role.
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