Ready to be the friendly face of IT at HM Land Registry? As a Local Systems Administrator, you’ll keep colleagues connected and confident—solving issues fast, guiding change so it lands well, and making sure our site’s kit and records are spot‑on. If you enjoy hands‑on problem‑solving, clear communication and collaborating across a supportive community, we’d love you to join us and help deliver great public service for everyone.
As a Local Systems Administrator (LSA), you’ll provide friendly, efficient 1st/2nd line support for locally based systems and applications, helping colleagues at your site to stay productive and secure. You’ll keep our IT asset records accurate and up‑to‑date, manage central and local work queues to agreed service levels, and ensure new services transition smoothly into business‑as‑usual so that end‑user change “lands well” across the office.
Key Responsibilities
* Provide effective technical support for local systems and infrastructure, resolving incidents and problems promptly and escalating when needed.
* Manage assigned requests in line with Incident Management and ISO20000 standards.
* Maintain accurate documentation and asset records, using available tools to diagnose issues and report statistics.
* Liaise with stakeholders, suppliers and vendors to support change and problem resolution.
* Install, configure and administer hardware and software components.
* Contribute to local IT projects and provide technical advice.
* Support office moves and equipment relocations, ensuring compliance with local requirements.
* Develop and maintain technical knowledge, supporting and encouraging team members.
* Assist other offices remotely or on‑site when required.
Additional Information
* No current line management or budget responsibilities, but future opportunities may arise.
* Some physical activity is required for moving IT equipment.
* Travel to other sites may be necessary.
* 100% office-based in our Peterborough office.
Person Specification
To meet the requirements for this role you will hold an ITIL Service Management Foundation accreditation or a willingness to study and have knowledge and experience of working in an IT environment and in IT incident management.
With an understanding of IT infrastructure, you will have experience of dealing with windows related incidents and a sound knowledge of end user IT services and the technology that underpins them in a business environment. You must also be able to provide excellent customer support via a Service Management Framework and play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced.
Behaviours
* Managing a Quality Service
* Working Together
* Changing and Improving
* Communicating and Influencing
Application Process
To apply, firstly you will need to complete the first stage of the online application form and the Civil Service Verbal Reasoning Test. If you pass the test, you will then be invited to complete the full online application form, in which you will need to complete a CV section and a Personal Statement. This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
The closing date for the test and full application form is 11:55pm on 9th March 2026.
Eligibility & Legal Requirements
HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.
You must ensure you have the appropriate right to work in the UK before applying.
Contact point for applicants
Job contact :
Name: Steve Blair
Recruitment team
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