Job Description
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Customer Liaison Officer, Ballymena, 6 months with possible extension, £14.13 per hour.
Your new company A public sector organisation is recruiting for a Customer Liaison Officer based in Ballymena.Your new role As Customer Liaison Officer, you will provide professional, confidential and comprehensive administrative support to a busy community‑focused department. Your role will be vital in ensuring smooth day‑to‑day operations by delivering high‑quality administrative, customer‑service and coordination support.Key responsibilities include:
* Managing diaries, scheduling meetings and handling incoming communications.
* Providing a full range of administrative services including word processing, maintaining spreadsheets and databases, preparing presentations, photocopying and filing.
* Organising and coordinating events, seminars and training programmes—including booking venues, arranging catering and managing delegate registrations.
* Attending meetings to take notes, prepare minutes and follow up on agreed actions.
* Supporting marketing and promotional activities, including preparing materials and updating online content.
* Assisting with customer enquiries, complaints handling and general service queries.
* Managing bookings and payments for community facilities using both paper‑based and electronic systems.
* Handling cash in line with organisational procedures.
* Maintaining accurate information systems and complying with relevant policies, including health & safety, data management and quality standards.
* Contributing to departmental plans, performance review processes and continuous improvement initiatives.
What you'll need to succeed To be considered for this role, you will need:Essential Qualifications & Experience:
* A minimum of 5 GCSEs including English and Maths (Grade C or above) or equivalent.AND
* At least 2 years’ administrative experience in a busy office environment, including:
o Managing high volumes of work
o Prioritising competing tasks
o Competent use of office technology such as word processing
OR, if you do not meet the above qualification requirements:
* A minimum of 4 years’ administrative experience in a busy office environment demonstrating the same competencies listed above.
Skills & Knowledge:
* Strong working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
* Excellent organisational and communication skills with the ability to handle public enquiries professionally.
* Ability to work accurately, meet deadlines and manage multiple priorities.
Additional Requirements:
* Access to a suitable form of transport to carry out the duties of the role (reasonable adjustments apply where necessary).
* Strong interpersonal skills and the ability to work effectively with colleagues, partners and members of the public. xsngvjr
What you'll get in return
* Based in Ballymena
* £14.13 per hour
* Temporary post for 6 months with possibility of extension
* Free onsite parking available
* Monday-Friday 9AM-5PM
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4771328