Job Description
As Shift Operations Manager you will oversee the day to day management responsibility for the Warehouse Shift Operations & associated functions and facilities. You willl deputise for the Operations Manager on occasions.
You will maximize site operational performance by providing strong leadership to the Shift Management teams and associated support functions including but not exclusive to Quality, H&S, HR, Admin and the process compliance that entails. Liaising daily to establish and manage the operating strategy, while assuring through the use of performance management tools compliance to KPI targets and business objectives.
You will need have a confident style of management with a diligent and enthusiastic manner to engage with onsite and customer teams to support and manage aspirations and development.
Working hours: 4 on 4 off days, 07.00-19.00
Key Duties of a Shift Operations Manager:
1. Assume responsibility for ensuring that Health & Safety strategies are aligned with the overall site and business guidelines.
2. Responsible for all warehouse shift operational activities within the site.
3. Ensure all KPI’s are delivered consistently meet the customer’s and business expectations.
4. Develop and lead (As applicable) a culture of continuous improvement with the development of new and innovative ways of working in order to enhance operational performance and people development.
5. Manage and develop the operating team, identifying key team members for the future, Use PDP and 1 to 1 communication assuring individuals growth while complementing succession plans.
6. Lead and contribute to the recruitment and training strategy to ensure that staff are fully trained in the Safety, Quality and the Operational requirements that apply to their roles within direct teams. Maximising the retention opportunity through good induction methodology.
7. Manage compliance and productivity within the guidelines of the GB business.
8. Closely manage productivity and operating targets to ensure the attainment/improvement of financial performance targets.
9. Liaise with customers as required as a partner and service provider both delivering and managing expectations.
10. Managing and maintaining site facilities and visiting contractors.
11. Managing the daily weekly and forecasted resource requirements using the necessary customer information, productivity analysis and business tools in conjunction with the customer and site strategy.
12. Assist as applicable GDP (MHRA) compliance and H&S (HSE) process creation and compliance management supporting internal and external audit requirements.
Qualifications
13. Previous warehouse operational experience.
14. Experience of managing, supporting and motivating a large team.
15. Proven experience of all aspects of people management including probationary, attendance, performance and disciplinary matters.
16. Experience of managing teams and prioritising a tight and challenging workload.
17. Knowledge and experience of safe working practice inclusive of all Health and Safety elements.
18. Ability to work efficiently and accurately under pressure.
19. Good IT skills, Microsoft packages and WMS.
20. Previous 3PL experience is highly advantageous.
Additional Information
As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
21. Annual Leave – Holiday entitlement of 20 days inclusive of bank holidays.
22. Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme
23. Private Medical Cover – This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa
24. Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer agreat contribution of 5% employee and 8% employer
25. Life Assurance - 4 x your annual salary
26. Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
27. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
28. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
29. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!