Department: UK Retail
Location: Kingston Upon Thames (KUT)
Compensation: £10.95 - £12.21 / hour
Description
Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!
As a Sales Assistant, you’ll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you’ll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.
This position is on an 8 hour fixed term contract, with the opportunity to work extra hours each week. Termination date is December 24th 2025, however based on performance and availability, a permanent contract may be available.
Key Responsibilities
Team Collaboration
* Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
* Actively participate in team discussions and problem‑solving, contributing innovative ideas to achieve shared goals.
* Share knowledge and skills to support and train both new and existing team members.
Operational Excellence
* Assist in the day‑to‑day operations of the store, ensuring compliance with all company policies and procedures.
* Accurately process transactions, handling various payment methods with efficiency.
* Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
* Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
* Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.
Customer Engagement
* Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
* Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
* Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.
Sales & Performance
* Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
* Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.
We Would Love To Meet Someone Who Is
* Committed to delivering outstanding customer service.
* Passionate about retail and eager to share that enthusiasm.
* Excellent communicators with a friendly and approachable demeanour.
* Energetic, driven, and determined to complete tasks effectively.
* Team players who are reliable and trustworthy.
What's in it for you?
* Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
* 28 days annual leave, including Bank Holidays.
* Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
* Generous Colleague Referral Incentive.
* Auto‑enrolment Pension scheme.
* A stable, successful and supported environment.
* Length of service awards.
You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
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