Our client is a a dynamic and forward-thinking travel organisation based in Cheshire. They are now seeking an experienced and passionate Head of Sales - Call Centre to join their team. This is an exciting opportunity for a talented individual to lead and inspire a dedicated team of sales professionals, ensuring the delivery of an exceptional service to our client's valued customers. As the Head Of Sales Call Centre, you will be responsible for overseeing the sales aspects of the contact centre ; including strategy development, performance management, and continuous improvement initiatives. Your visionary leadership and commitment to excellence will be instrumental in driving the sales team success and enhancing the customer experience. Key Responsibilities: * Develop and implement innovative strategies to optimise contact centre performance, efficiency, and effectiveness * Foster a customer-centric culture, ensuring that every interaction exceeds expectations and builds long-lasting relationships * Manage and motivate sale agents, through training, guidance, coaching, and development opportunities to help them reach their full potential * Analyse key performance metrics and customer feedback to identify areas for improvement and implement data-driven solutions * Collaborate and support Team leaders to align the sales within the call centre objectives meet the overall business goals and strategies * Drive th...