Account Manager Location: Stamford Salary £30000 - £40000 Hours : Monday - Friday - 08:45 - 17:30 ( Full time - Office based ) * Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention. * Be the first point of contact for customer queries, service issues and work to resolve promptly and professionally, via telephony and LifeChat. * Liaise daily with the IT operations team to ensure seamless processing and service delivery. * Support higher management with account insights, preparing reports, and contributing to client growth strategies. * Maintain accurate records of client communications. * Proactively identify opportunities for upselling or cross-selling. * Handle a high volume of administrative and system-based tasks with attention to detail. * Continuously look for ways to improve internal processes. Essential Attributes: * Proven experience in customer service, account management, or an internal sales role (B2B environment preferred) * Strong organisational skills and the ability to juggle multiple tasks in a fast-paced setting. * Excellent communication skills, both written and verbal. * Tech-savvy with a good grasp of administrative systems and CRM tools. * A proactive problem-solver with a can-do attitude. * Team player who thrives on collaboration but can also work independently