Newcastle-under-Lyme with hybrid working opportunities once fully trained
Permanent, full time
Shifts between 6am and 10pm Monday to Sunday on a rota basis (1 weekend in 5)
Do you enjoy delivering exceptional customer service and thrive in a fast-paced environment? We’re looking for Bookings Partner to join our team in booking healthcare professionals into shifts with our NHS client.
Acacium Group are a leading global healthcare delivery partner and we are hiring a Bookings Partner. Part of Acacium Group, Bank Partners are the UK's leading independent expert in managed staff bank solutions to the NHS. Bank Partners supports healthcare professionals to work flexibly whilst providing cover for gaps in rosters that would otherwise impact patient safety. We work in partnership with our clients to reduce agency spend, improve governance and elevate their flexible workforce mode
About the role
RoleIn this role, you w
* ill:Proactively call healthcare professionals to confirm availability, target suitable candidates for priority shifts and build a pipeline by encouraging candidates to upload future availabil
* ity.Retain healthcare workers by building a continual relationship, gaining buy-in, rapport and tr
* ust.Liaise with our internal teams to gain insight on priority areas and to provide updates on progr
* ess.Manage our shared mailbox, responding to queries from clients and healthcare profession
als.This is a role where your customer service skills will really make a differe
What You’ll Bring
BringWe don’t expect perfection. If most of this sounds like you, we’d love to hear from
* you:Confidence working with Microsoft packages like Word, Excel and Out
* look.Good written and verbal communication sk
* ills.Attention to detail and accu
* in Us?Your work will directly shape decisions that improve our ser
* vices.You’ll help us maximise value by ensuring data qu
* ality.You’ll be part of a supportive team where new ideas are wel
* comed.You’ll have opportunities to learn, grow, and develop your s
* enefitsPensions scheme, free mortgage broker service & life as
* suranceWellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Wo
* rkshopsRecognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday al
* perienceProven experience dealing with a high volume
* of callsThe ability to manage a varied
experienceIf you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse expe
ssibilityWe are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and com
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