Job Description
Customer Experience Manager\n\nSalary: Up to £45,000 DOE (depending on property sector experience)\n\nLocation: West Kent (Hybrid – site travel required)\n\nHours: Monday to Friday, 9:00 am – 5:00 pm\n\nRequirements: Full UK driving licence and access to a car\n\nDo you take pride in offering outstanding customer service and want an exciting opportunity to create memorable home experiences for residents? We’re looking for someone organised and people-focused to oversee move-ins, respond to enquiries, and deliver smooth, friendly support.\n\nThe ideal candidate will bring previous customer service and property experience; however, our client’s priority is finding the right personality fit, someone confident, polished, and highly focused on delivering outstanding customer care. An organised PA or client services manager seeking a new challenge could also be a great fit for this role.\n\nDuties Include:\n\nGuide new residents through every step, from their first enquiry to settling comfortably into their home\n\t\nBe the friendly face residents turn to for questions, support, and feedback\n\t\nCoordinate smooth onboarding using our digital tools\n\t\nKeep in touch after move-in, encourage lease renewals, and foster a welcoming community spirit\n\t\nWork closely with partners ...