Job Title: Customer Operations Administrator
Location: Cheltenham
Contract Type: Permanent, Full Time
Salary: £26,000 - £28,000 per annum
Join a Company That Puts Customers-and You-at the Heart of Everything
Our client is a vibrant, customer-focused organisation known for delivering outstanding service and building strong relationships. They're looking for a proactive and enthusiastic Customer Operations Administrator to join their dynamic Cheltenham team. If you're passionate about providing exceptional support and enjoy thriving in a fast-paced, collaborative environment-this could be the perfect fit for you.
What's in It for You?
Competitive salary package
Full training and continuous development opportunities
A supportive, inclusive, and friendly team culture
Health and wellness initiatives
Clear pathways for career progression
Early finish every Friday to kick-start your weekend
What You'll Be Doing:
As a key part of the customer operations team, you'll play a vital role in ensuring smooth day-to-day processes and exceptional customer experiences. Your responsibilities will include:
Delivering efficient, professional support to customers via phone and email
Processing sales orders promptly to ensure timely delivery
Managing stock availability through the Outstanding Order File
Tracking direct shipment invoices and resolving discrepancies
Handling customer queries and offering timely, effective solutions
Maintaining accurate and up-to-date sales KPIs and reports
Raising and analysing NCRs and SNCRs
Coordinating customer returns in partnership with the warehouse team
Keeping ISO documentation and the Health & Safety Calendar up to date
Liaising with customers on overdue payments professionally and diplomatically
Supporting the external sales team with samples and information requests
What We're Looking For:
Essential Skills & Experience
Strong customer service skills and a proactive mindset
Experience in administrative support, ideally in a customer-centric role
Excellent organisational abilities and attention to detail
Confident multitasker who thrives under pressure
Knowledge of order processing and stock management
Excellent communication, both written and verbalDesirable
Familiarity with ISO standards and health & safety procedures
Experience with sales KPI reporting and financial admin (e.g., invoicing)
Background in logistics or warehouse coordinationTech-Savvy? Great!
Proficient in Microsoft Office (Excel, Word, Outlook)
Experience with CRM and order management systems is a bonus
Ready to Apply?
If you're ready to take the next step in your career and join a company where your contributions truly matter, we'd love to hear from you.
Inclusivity at the Core:
Adecco is proud to be a Disability Confident employer. We are committed to running an inclusive recruitment process and supporting candidates of all backgrounds and abilities. If you need reasonable adjustments at any stage, please let us know-your success is our priority.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website