PURPOSE & IMPACT ON ORGANIZATION:
Contribute to meeting or exceeding store sales and profit targets by:
¬ Passionately inspiring consumer loyalty to the brand
¬ Diligently executing store operations, with a special focus on selected functional areas
¬ Providing support and feedback to Retail Professionals
KEY RESPONSIBILITIES:
¬ Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
¬ Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
¬ Be a role model for customer service and meeting or exceeding customers’ expectations
¬ Share your customer service experience and train selected team members to fi ne-tune their service skills
¬ Be a resource for Retail Professionals in dealing with complex customer service situations
¬ Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
¬ Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
¬ Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned categories (if applicable)
¬ Adhere to all established policies and procedures
¬ Execute and maintain established Visual Merchandising and In-Store Communication standards
¬ Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
¬ Complete cash register transactions quickly and accurately
¬ Minimize loss in both, the stockroom and the sales floor
¬ Perform all store operations in a safe, effective and efficient manner
¬ Collaborate productively and respectfully with team members
¬ Make yourself available to support other team members when needed
¬ Complete all applicable training programs and effectively apply the learning on the job
¬ Seek coaching and learning opportunities to continually improve your performance
KEY RELATIONSHIPS:
¬ Customers
¬ Peers and Supervisor
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
¬ Advanced Retail Professional Competencies
¬ Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
¬ Basic numeracy and literacy and advanced verbal communication skills