Grade: BR9-12
Salary: £37,262 - £46,952
Contract: Permanent
Working hours: Full time
Location: Bromley Civic Centre
Directorate: Housing Planning and Regeneration – Housing Services
Posts: 2
Closing date: 30th June 2026 at 23.59
The London Borough of Bromley is seeking experienced a Triage & Prevention Officer to manage a caseload within our Triage & Prevention Services and to play a key role in shaping the Council’s approach to homelessness.
Reporting to the Team Manager Triage & Prevention, you will work as part of the Triage & Prevention Service including the assessment and prevention of homelessness, strategy, policy and service improvement. You will ensure services are high-performing, financially sustainable and focused on delivering positive outcomes for Bromley residents.
This is a pivotal role, requiring the ability to balance operational excellence with partnership working and political awareness.
Key responsibilities
* Manage a caseload for the homelessness services, ensuring delivery of statutory duties and council priorities.
* Deliver on the Council’s homelessness strategy, policy development and service transformation, responding to local need and national policy changes.
* Drive continuous improvement, performance management and value for money across the service.
* Bring strong partnerships with members, internal teams, health partners, registered providers, voluntary organisations, probation, social care and other stakeholders.
* Provide confident, professional advice to applicants on homelessness related matters.
* Foster a culture of accountability, inclusivity and service excellence.
About You
* You will be a collaborative and creditable officer with substantial experience in homelessness within a local authority or similar complex organisation successful at demonstrating successful outcomes to intervene earlier and prevent homelessness and for the need for temporary accommodation. You will bring:
* Extensive knowledge and experience, across housing.
* A strong understanding of housing legislation, regulation and current national policy.
* Proven ability to operate in a political environment and provide clear advice to applicants.
* Excellent financial, commissioning and performance management skills.
* Strong collaborative, communication and partnership-working capabilities.
Benefits
Bromley offers the benefits of working in London whilst retaining a strong sense of local identify and community. We offer a generous package including competitive pay, career average pension scheme, are committed to flexible working, the employee benefits scheme, Cycle2Work, Salary Sacrifice Lease Car Scheme, GymFlex, a wide range of local and national discounts, staff wellbeing and continuous professional development and we offer a supportive environment where senor leaders can make a real impact.
We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.
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