Lead From the Front. Shape a High-Performing Mortgage Sales Team. Accelerate Your Leadership Career.
This is a pivotal hire driven by internal promotion, offering you the platform to inherit a successful team, embed your leadership style, and play a key role in driving future growth.
About the Company
Our client is a well-capitalised and growing UK lender with a strong reputation across both residential and buy-to-let markets. With a clear strategy, entrepreneurial culture, and ambitious growth plans, they are continuing to invest heavily in their people, product offering, and distribution capability.
You’ll be joining a lender that combines the agility of a specialist with the infrastructure and backing of a well-established financial services business, creating an environment where decisions are made quickly, ideas are welcomed, and performance is rewarded.
About the Role
As Internal Sales Manager (mortgages), you will take full responsibility for leading and developing a team of Telephone Business Development Managers (TBDMs). You will play a hands-on role in driving performance and ensuring the team consistently delivers against call activity, conversion, and completion targets.
This is a leadership position where you will directly influence revenue outcomes, team engagement, and future talent development, particularly as you help shape the next generation of field-based BDMs.
Key Responsibilities
* Lead, manage, and inspire a team of TBDMs, driving a high-performance sales culture
* Monitor and deliver against KPIs including call activity, conversion, and completions
* Act as a senior escalation point for complex cases and broker queries
* Triage large and complex deals (including multi-million-pound portfolios) prior to underwriting
* Coach, mentor, and develop team members, identifying future talent for promotion into field roles
* Deliver onboarding and ongoing training for new and existing team members
* Maintain high levels of engagement, accountability, and performance through structured management
* Support broader operational leadership, with potential oversight of broker support functions
* Collaborate closely with underwriting and senior stakeholders to ensure deal viability and service excellence
Package
* £50,000 basic salary
* OTE £98,000
* Quarterly incentives and performance kickers
* Full benefits package including pension and healthcare
* Clear pathway for further progression within a growing business
Skills & Experience
* Strong background in residential and/or buy-to-let mortgages
* Previous people management experience or clear leadership capability within a sales team
* Understanding of mortgage processes including purchase and remortgage
* Ability to motivate, coach, and manage performance effectively in a fast-paced sales environment
* Confident communicator with the ability to handle complex deal discussions
* Commercial mindset with the ability to balance risk and opportunity
* Driven, hands-on, and ready to lead from the front
You’ll inherit a proven, high-performing team and have the autonomy to shape its future success.
This is a genuine opportunity to influence revenue, fast-track your career in a growing lender, and be recognised and rewarded for the results you deliver.