Technical Account Manager
Cambridgeshire
£60,000
Overview
The purpose of the role is to own the customer relationship from a technical standpoint, playing a key role both externally with customers and internally across teams. This company has a well-established partnership with the biggest retailers, so it gives you a great opportunity to not only continue this but build a stronger relationship with them.
Responsibilities
* Driving alignment, collaboration, and strong external relationships
* Manage critical paths to ensure key milestones are delivered on time
* Keep customer communication clear, consistent, and proactive
* Lead product launches and continuous improvement initiatives from start to finish
* Analyse operational and quality data to identify trends
* Act as the key link between site teams and customers
* Put structured processes in place to manage issues quickly and effectively
* Oversee product specifications and artwork, ensuring accuracy and timely delivery
* Work closely with site teams to ensure full understanding and delivery of customer requirements
Qualifications
* Experience in a Technical Manager, Technical Account Manager or Customer-Facing Technical position within Food/FMCG
* Strong knowledge of major retailer codes of practice
* Effective communicator with customers and internal teams
* Deep knowledge of HACCP and Quality Management Systems
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