<div><p>This job is brought to you by Jobs/Redefined, the UKs leading over-50s age inclusive jobs board.</p><p><b>Job Description</b></p><p><b>Job Description:</b></p><p>Are you ready to be part of and lead a dynamic catering team to new heights? As our Catering Duty Manager, you will play a pivotal role in ensuring the seamless operation of our catering department. Your main focus will be ensuring top-notch service in the club kiosks and public bars during match days and events.</p><p><b>Key Responsibilities:</b></p><ul><li>Work closely with the Head of Catering and Duty Managers to prep stadium kiosks for match day service.</li><li>Supervise and manage a team of talented colleagues, inspiring them to achieve outstanding results and meet key targets.</li><li>Monitor and manage staffing levels for each function or match, optimising efficiency and maintaining cost-effectiveness.</li><li>Ensure all catering areas are well-stocked before matches and events to maximise sales.</li><li>Minimise stock wastage through effective ordering and allocation.</li><li>Showcase your versatility by working in various front-of-house areas, supporting the team wherever needed to ensure efficiency and productivity.</li><li>Coordinate setup for the next event/match, keeping costs low.</li><li>Gather valuable feedback from customers after each function and collaborate with relevant departments to drive continuous improvement in our catering business.</li><li>Manage and address any performance issues or shortcomings of front-of-house staff in collaboration with the Head of Catering, promoting a positive and professional work environment.</li><li>Take responsibility for stock management during matches and events, adhering to established procedures and ensuring accuracy and accountability.</li><li>Maintain clean and compliant catering areas, upholding our strict Health and Safety standards.</li><li>As a trusted key holder, oversee stadium opening and closing procedures, occasionally working independently.</li></ul><p><b>Personal Specification:</b></p><ul><li>Proven experience in successfully leading, managing, and motivating teams.</li><li>Flexibility is key - be prepared to adapt to varying shift patterns based on the needs of our catering business, including the ability to work longer shifts at short notice.</li><li>Punctuality and impeccable personal presentation are essential.</li><li>Passionate about delivering outstanding customer service and creating memorable experiences.</li><li>Mindful of cost control measures and resource optimisation.</li><li>Strong awareness of Health and Safety practices.</li><li>Excellent communication skills to foster positive relationships with colleagues and customers.</li><li>Exemplify the values of Colchester United Catering Department and serve as an ambassador for our brand.</li></ul><p>Join our team as a Duty Manager and contribute to creating memorable experiences for our guests while leading a talented team in a vibrant environment!</p><p><b>Hours of Work:</b>40 hours per week</p></div>