Job Description: Groomfield Recruitment are recruiting for our clients which are based in the Birmingham B37 area. It is best to have your own transport for this position. Hours: 08:30 and 17:30 Monday to Friday Pay: £12.26 per hour Purpose of this job role as a customer service advisor is to ensure all call targets are hit and the clients are being given the best possible customer service, as well as key information delivered and database updated. Responsibilities: Speak with customers to ensure deliver/collection of products To be aware of clients requirements and deliver service accordingly To update CRM Systems/Database Ensuring customer service is key focus at all times and delivery is executed via email / telephone Liaise with management to ensure targets are hit and specification of phone conversations are being met Inform customer care of any problems or delays Ensure Customer Care department are informed of any problems, delays or failures Liaise with administration department to resolve paperwork/queries Deal with complaints Ensure all work on the system is planned and allocated Such other duties as may reasonably be requested Please submit your CV if this role is of interest to you. Please apply with your CV. This will be reviewed by a member of our team who will consider your skills and experience against the criteria required for the role. Please be aware we receive a high volume of applications - if successful you will be contacted within 72 hours. This vacancy is being advertised on behalf of Groomfield Recruitment Ltd. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed