About Education Partnership North East (EPNE)
At EPNE our ‘purpose’ is our north star. It is what we expect of ourselves every single day and why we ask all staff to keep our purpose front and centre in all that they do.
Our Purpose is to “unlock potential, create opportunities, and transform lives through outstanding education, skills and training”. Rooted in our transformative power, it communicates our work in tackling inequalities, removing barriers, and improving the life chances of the people and communities we serve.
We nurture our very special culture. Ourunifying values framework “The actions we take the choices we make - The actions I take the choices I make”represent the character of our college group, and are grounded in the belief that every action, by every individual, contributes to our success. This why we encourage empowered individuals, personal accountability and growth.
Building on our remarkable past, creativity and pioneering spirit, we are moving forward with courage into the future, improving what we do, remaining action-orientated, and innovating to make an exceptional difference for the world we live in. Shaping futures for a better tomorrow,join ourchangemakingcommunity now.
Please see the following link to our 2024 Ofsted Report, in which EPNE was graded as being Outstanding across all areas -Ofsted-Report-Outstanding
Our Journey & Values
As an employer, we prioritise cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.
About the Candidate
Are you passionate about supporting students in their learning journey? Are you ready to contribute to the advancement of a dynamic and inclusive learning environment? We have an exciting opportunity for a proactive and enthusiastic individual to join our team as a Student Support Officer within our Future Ready Hubs at our Sunderland College campuses.
To succeed in this role, you'll need strong interpersonal skills and the ability to build excellent relationships at all levels. Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users. Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.
About the Role
As a Student Support Officer, you'll play a vital role in providing support to students, ensuring that they have access to essential resources and information to support their college journey. You will offer assistance and advice on learning resources, study skills, digital tools and student bursary/financial support funds, ensuring that students maximise the benefits of the facilities, resources and services available.
Role Responsibilities
* Customer service to stakeholders in person, by telephone, and email.
* Providing support to students within the College Future Ready Hubs.
* Administration and support regarding student bursary and financial support funds.
* Offering support, assistance and advice regarding a range of Future Ready Hub services including: Learning and Library resources, Study skills and digital tools, Student Bursary and Financial Support funds.
Qualifications
* You should have a Level 3 qualification, along with experience in providing customer service, support and guidance.
* Your communication skills, both written and verbal, will be essential.
* To succeed in this role, you'll need strong interpersonal skills and the ability to build excellent relationships at all levels.
* Your communication skills, both written and verbal, will be essential.
* Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users.
* Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.
What’s in it for you?
Join EPNE and you’ll be part of a culture that prioritises your development and wellbeing, which is why all employees receive an extensive benefits package.
* Enjoy a generous holiday allowance ranging between 35-48 days per year, plus public holidays - (Excluding Term Time Only contracts)
* Generous family leave and flexible working options (dependent on role)
* LGPS or Teacher Pensions Scheme, (dependent on role 15.7% - 28.68%)
* Access to myLifestyle benefits platform providing retail discounts and more.
* We offer dental, eye care & health cash plans.
* Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
* Free parking on most campuses.
* Free Gym access available at Bede Campus
Our Commitment to Diversity, Equality and Inclusion
At Education Partnership North East (EPNE), we welcome applications from people of all backgrounds and lived experiences. We know that diverse perspectives strengthen our teams to enhance the education and support we provide to our learners and communities.
We recognise that talented individuals may not always follow a traditional career path and may hesitate to apply unless they meet every requirement. If you are excited about the role and believe you can make a positive contribution, we encourage you to apply.
As a Disability Confident Employer and Armed Forces Covenant Member, and with Ofsted Outstanding status across all campuses, we are committed to creating an inclusive, supportive, and high-performing environment where everyone can thrive.
Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.
We believe in equal opportunities and welcome applications from all sections of the community.
We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.
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