Job overview
We are looking to recruit a Data Activity Clerk / Receptionist for the Cancer Care Haematology Unit based at the Cancer Care & Haematology Unit, Stoke Mandeville Hospital.
This post is being offered to a suitable candidate with an interest in haematology/oncology. The successful candidates will be part of a team which is responsible for the provision of data input and supporting the reception area. The successful applicants should have good knowledge base of IT systems used within the hospital, however training can be given.
Your main location will be Stoke Mandeville Hospital, however it is required to cross-cite work at Wycombe Hospital. There will also be opportunities to work from home, though you will mostly be required to work on site.
Main duties of the job
1. Precise data entry for appointments, nurse activity, treatment activity etc.
2. Welcome patients, visitors and trust staff. Provide receptionist service via telephone, email etc.
3. Make, amend and cancel outpatient appointments as necessary.
4. Attend to patients on arrival and liaise with the medical staff to ensure that correct data is recorded on the Careflow system.
5. Register new patients and ensure patient details are correct.
6. Deal sensitively with large numbers of telephone queries from patients/relatives, General Practice surgeries and medical / administration staff at all levels.
7. Working together with the administration staff to assist in the preparation of clinics.
8. Communicate effectively and sensitively with patients who did not attend their appointments, either by telephone or letter in order to facilitate another appointment.
9. Arrange hospital transport and interpreters for patients attending the clinic.
10. Flexibility for covering illness/annual leave with team members, including cross-site cover.
11. General clerical duties i.e. filing, faxing, photocopying, printing/ posting letters
Working for our organisation
Listen to why colleagues think we are a great place to work! -
Person specification
Education, Qualifications & Training
Essential criteria
12. Educated to English GCSE or equivalent.
Special Circumstances
Essential criteria
13. Ability to work across site
Skills, Abilities & Knowledge
Essential criteria
14. Good keyboard skills are required for data entry
15. Clear and concise verbal communication to ensure accuracy of information being required or transferred
16. Sensitive to patient’s telephone calls and their needs and able to react to changing demands with politeness and efficiency
17. Ability to work under pressure and meet timescales
18. Able to work on own initiative and as part of team to ensure cross cover of all aspects of work
Desirable criteria
19. Knowledge of Trust systems for the day-to-day administration.
Experience
Desirable criteria
20. Experience in customer care
21. Previous experience in NHS
22. Previous receptionist experience
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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