Operational Management & Oversight: Manage and coordinate all station operations including passenger handling, baggage services, aircraft turnaround, ramp coordination, and cargo logistics. Ensure timely flights departures with minimal disruptions, operational safety, and service quality in line with Air Peace standards and Heathrow regulations. Liaise proactively with airport authorities (e.g., Heathrow Airport Ltd, Border Force, UK CAA), ground handling agents, and service partners. Conduct regular station inspections and audits to maintain safety excellence, operational and service standards. Supervise the performance of ground handling agents, ensuring compliance with agreed SLAs. Compliance, Safety & Security: Ensure full adherence and compliance with UK Civil Aviation Authority (CAA), IATA, UK Border, and Health & Safety regulations. Implement and enforce Standard Operating Procedures (SOPs) across all operational touchpoints and monitor adherence to safety, security, and environmental protocols. Lead the station’s response to safety and security incidents, including incident, accident and near-miss investigation and submit reports to relevant authorities. Maintain updated knowledge of regulatory changes and communicate implications to station staff. Administrative and Financial Management: Manage station budgets, monitor expenditures, and control costs while maximizing operational efficiency. Monitor vendor contracts, service level agreements (SLAs), and invoice reconciliation. Submit timely reports (operational, financial, incident, customer service) to management. Liaising with fueling companies to see to hitch free fueling and clearance of fueling bills. Ensure adequate logistics and support for crew movements, catering, accommodation, and transportation. Provide timely feedback to Head Office on achievements/ deficiencies/ market trends and challenges, along with recommendations and insights to support decision making that protects the overall interest and profitability of the airline. Team Leadership, Coordination & Staff Supervision: Lead, coach, and managing all staff and contractors assigned to the station, fostering a high-performance culture Ensure proper staffing levels, training, discipline, and adherence to HR policies and procedures. Promote a high-performance, customer-centric, and safety-conscious culture. Be accessible to make quick decisions on passenger welfare in situation of operational irregularities such as delays, diversions, cancellations, flight interruptions, etc. and ensure crew and passenger welfare is prioritized. Collaborate with HR and Finance to ensure effective personnel management, payroll coordination, and staff welfare. Customer Experience & Relationship Management: Champion a customer-first culture at every passenger interaction point, from check-in to baggage claim. Handle escalated passenger complaints professionally and provide prompt resolutions aligned with company values. Maintain strong relationships with key external stakeholders including vendors, government agencies, and partners. Ensure that all services provided to First and Business Class passengers meet premium standards. Coordinate with cabin crew and flight dispatch for seamless flight operations. Meeting arriving aircraft and ensuring adequate welfare for the crew and passenger are met while managing any customer service issues that may arise. Prioritize high levels of Customer service in Sales, Reservation and at the Airport. Stakeholder Coordination: Develop strong working relationships with various Tourist Organizations and implement agreed plans within budget and timelines.